Guest Experience Survey

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Dear Guest,
Please take a moment to complete the following questions and share your comments on the quality of our service, amenities, and staff.

(* = Required Field) (N/A = No Applicable)

All the values per field (numbers 10-1 and N/A) are available for selection, remember scroll up and down to explore the values depending of the size of your device screen.

Overall Satisfaction

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Overall Satisfaction with the Resort *

Would you recommend this Resort? *

Front Desk Arrival Experience

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Satisfaction with Pre-Arrival Communication *

Timeliness of the Check-in Process *

Friendliness of the Front Desk Agent *

Knowledge of the Front Desk Agent *

Front desk Agent understood my needs *

Resort Operator *

Satisfaction with Villa

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Comfort of Bed *

Everything in working order *

Condition of the Furnishings and Décor *

Overall Villa Cleanliness *

Food & Beverage Experience

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Tiki Bar and Restaurant *

Quality of Service *

Quality of Food *

Pool Bar Experience *

Pool and Beach Food and Beverage Service *

Other Restaurants on Property

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Restaurants on Property *

Quality of Service *

Quality of Food *

Satisfaction with Resort

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Overall Public Areas Cleanliness *

Landscaping *

Property Well-maintained *

Resort Activities *

Beach *

Pools *

BBQ Facility *

Fitness Center/Exercise Room *

Safety and Security *

Overall Staff Experience

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Staff-Friendliness *

Staff-Level of knowledgement *

Staff-Helped with questions/attentiveness *

Staff-Understood individual needs *

Would you like to add Staff-member recognition? *

Problems Experienced

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Problems Experienced (Low Problem experience score indicates a positive trend. So low Score is desired positive trend)). *

Satisfaction with problem resolution (High Satisfaction with problem resolution indicates the desired positive trend). *

General Comments

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We invite you to share your general comments about the experience during the course of your stay with us, thank you for your input, and we look forward to continuing to provide you with excellent service.

Customer Data

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First Name *

Last Name *

Email *

Room Number

Are you a Paradise Beach Villas member *

Yes

Guest Type *

Would you like to be contacted ?

Yes